Prepare your holiday with the highest security
On this page you will find updated information about our security measures and the links to the Tourist Information Website of Mallorca , where all the updates about the requirements to visit our island as well as the possible preventive measures applied by the Balearic government to avoid the spread of Coronavirus, are published on a regular basis.
We hope it will be useful for you to plan your holidays in our hotel and we look forward to welcoming you soon.
Hygiene and Prevention Measures at Gran Hotel Sóller
Mask mandatory only indoors (The use of face masks is recommended outdoors)
Keep a safe distance
PCR test and antigen test in Puerto de Sóller at the Juaneda clinic from Monday to Sunday. Book your appointment
Bars and restaurants:
Outside 100% capacity
Inside 75% capacity
All our employees have received specific training for the prevention of Covid-19 contagions.
We have set up an internal committee to oversee the implementation of our Covid-19 prevention protocols.
All our staff have the necessary PPE's to be able to carry out their work safely.
We have reduced the capacity of all our common areas and placed signage to ensure the minimum distance of 1.5 meters between people at all times.
We ventilate several times a day all the common areas of the hotel as recommended by WHO.
We have put up information posters in the common areas to remember the prevention rules and recommendations.
There is hydroalcoholic sanitizer at the entrance of the hotel as well as in all common areas for all our guests.
We have created a directory with the contact details of assistance and emergency services at your disposal.
All hotel staff will wear a mask whenever the minimum distance of 1.5 meters cannot be respected.
The hotel staff will check their body temperature daily and will not come to work in case of any symptoms.
In case of symptoms during your stay, we inform you that you must self-isolate in your room and contact reception, from where we will help you with everything you might need.
The maximum capacity at our reception is 2 people, or a family unit, at the counter. In case you find the counter occupied, please wait your turn in the library or in the bar area.
Hand sanitizer is available at the reception desk and you are welcome to use it frequently.
Masks and gloves are available for our customers on request.
We have installed methacrylate or glass screens to improve protection between guests and staff.
We have signposted waiting distances to avoid crowding and to know where to position yourself.
All room cards are disinfected after being returned to reception.
We frequently clean and disinfect the reception desk and all contact points.
We have removed all paper information material and make it available on our website. If you need additional information, our reception staff will be happy to assist you.
Whenever possible, we promise to leave rooms free for a minimum of 24 hours before they are assigned again.
We have digitized most of our processes but you will still need to check in and out at the reception desk. We will minimize contact by using a mobile passport scanner.
We recommend contactless payment by credit card. Our staff will disinfect the terminal after each use.
The maximum capacity in our common areas (pool, terrace, bar, lobby, spa and gym) will never exceed 75% of its usual capacity and the minimum distance of 1.50 meters between customers will always be respected.
To ensure these minimum distances, we have reduced the number of sun loungers in our pool area. Please note that, depending on the hotel occupancy, we may implement a reservation system, in which case our reception staff will inform you duly upon your arrival at the hotel or during your stay.
Our common toilets feature drying paper dispensers or hand dryers. Towels have been removed and we will perform a minimum of 6 cleanings per day.
Increased frequency of ventilation during the day of all common areas.
We have also increased cleaning and disinfection frequencies, especially at the points of greatest contact.
Please note that the use of the elevator is restricted to 1 single person or 1 family unit at a time.
The maximum capacity of the gym is 4 people. A usage list is set on reception. Guests are advised to use a towel while using our facilities and fitness equipment.
The hotel will proceed to clean and disinfect the gym a minimum of 3 times a day and a hydroalcoholic solution and paper is available at all times to guests so that they can disinfect their machines.
We recommend frequent washing and/or hand disinfection, particularly when accessing communal areas. You will find hydroalcoholic gel at your disposal at different points in our facilities.
We inform you that following ministerial guidelines, our cleaning staff will not be able to provide the service in the rooms while the customer remains inside.
We have tightened cleaning and hygiene protocols in the rooms in accordance with WHO indications. We exclusively use virucide products authorized by the Ministry of Health.
Our cleaning staff has been trained to implement the new prevention and hygiene protocols.
We have reduced the textiles of the rooms leaving only the essentials to facilitate their disinfection. Following this, we have removed extra blankets and pillows from the closets. Please request them from reception if desired.
The bathrooms have a pedal-operated lid with a double plastic bag. Please use them for all hygienic type waste such as disposable gloves or masks.
We have reduced the information leaflets in the rooms to the minimum. The ones you'll find, are plasticized and disinfected after each outlet.
All textiles in our rooms are washed at temperatures above 60ºC.
Rooms are ventilated daily by our cleaning staff and especially before every check-in.
We have reduced the capacity of our restaurant and bar to ensure the safety distance between customers.
We have separated our tables and chairs to ensure a minimum distance of 1.5 meters between clients.
All of our F&B staff have received specific Covid-19 prevention training.
We have removed our breakfast buffet and replaced it with an attractive breakfast menu served directly at your table by our waiters.
We offer the possibility to receive your breakfast (Continental) in the room at no extra cost and upon prior reservation.
Please note that the use of the restaurant is subject upon prior reservation. If necessary, shifts will be established to ensure access to the service for all guests who request it.
At the entrance of the restaurant and bar, guests will have available hydroalcoholic sanitizer. We urge our customers to use it.
All tablecloths will be disposable and if textiles are used during the service, they will be changed after each use.
We disinfect our tables and chairs after each use.
For safety reasons, please wait to be taken care of by a waiter before taking a seat.
All our menus are plasticized and disinfected after each use. You will also find them on our website, and you can check them by scanning the QR codes that you will be offered.
All food is disinfected before its storage and preparation, following the strictest hygienic protocols.
We work in collaboration with an external food safety and public health company that certifies our food handling processes.
We have signaled the passage zones as well as the waiting areas/queues to avoid possible crowds.
All our crockery and utensils are washed at temperatures above 80ºC.
Should you request our room service, the waiter will leave the trolley in front of your room. Please leave it outside your room again once you are done. Both the cart and the utensils have been previously disinfected.
We have removed self-service products such as oil or vinegar bottles and replaced them with single dose alternatives or served at the table by our staff.
Guest will also be served at the bar counter, not only directly on their table, always respecting the minimum safety distance of 1.5 meters.