Do you need any help?
There are different options you can choose to get to our hotel from Palma airport. The most comfortable and quickest way if you don't have a rental car is to take a taxi or hire our private transfer. Both services have an extra cost. The taxi will cost you about 55 euros depending on the traffic and the private transfer costs 98 euros per transfer, for a maximum of 4 people.
There is also the option of arriving by bus. You would have to take the line bus from the airport to the center of Palma and then take another bus to Sóller
You can see the timetables here:
Yes, we have a car park at the main entrance and another at the back of the hotel. If you do not find any free place at the main entrance parking, please go to the reception and they will tell you how to proceed.
No, the hotel car park is not included in the room rate. The price of the exclusive parking for our guests is 10€ per parking space per day (limited spaces).
You can book it with your reservation or by contacting the hotel reception by email email@example.com or telephone +34971638686.
Yes, if you want to park in our private parking you have to book by contacting reception or when you proceed to make your reservation on our website. Places are limited.
We apologize but pets are not allowed on the hotel premises.
Our reception is open 24 hours a day, there will always be someone to assist you.
The check-in can be done from 02:00 p.m. If you arrive earlier, you can go to the reception and they will keep your luggage. If your room is ready before that time, we will be happy to give you your room earlier. (We suggest to leave your mobile phone number at the reception)
You can leave the room at 12:00 p.m. at the latest.
The late check out can be requested at the reception on the morning of your departure and you will be informed if possible. (There may be an extra charge).
In case it is not possible we can keep your luggage and you can continue using the hotel facilities until your departure. We also have available changing rooms and shower in our spa area.
Yes, there is free wifi in all the hotel facilities. If you have any connection issue during your stay, please inform our staff.
For the time being and until the virus is gone, you must book at the reception desk to use it. Booking in advance allows us to ensure the correct cleaning and disinfection of the facilities and its furniture and above all to be able to control the maximum capacity assuring the correct distance.
Yes, the use of the Spa is permitted for children at any time from 8:00 to 9:00 p.m. and of all ages (provided they are accompanied by an adult)
Yes, we have a gym next to the Spa area. As a preventive measure against COVID-19, please go to reception to reserve the gym. Booking in advance allows us to ensure correct cleaning and disinfection of the area. You will also find a disinfectant spray and paper to be able to disinfect the machinery before and after use.
Yes, there is a menu of treatments in your room that are carried out in a massage room next to the Spa. This service is provided by external Therapists so you please make a previous reservation at the reception.
Yes, you will find a bathrobe and slippers in your room's bathroom. These can also be used to go to the spa area. If you need Pool towels you can go to the reception and they will be given to you.
Yes, there is a hair dryer and amenities set in all rooms. If you have forgotten anything, we also have some extra amenity that is not in every room so please contact our reception.
Yes, you need to request the service at the reception and you will be given a bag for the clothes and a sheet/form in which you need to indicate what service you want (washing, ironing, etc.) for each garment.
Yes, all rooms have a safe for free use.
You will find the safe with its instructions for use inside the wardrobe in your room.
Yes, all rooms have a minibar with a selection of drinks and snacks (Extra charges apply). If you want something that is not on our list of products, please call reception and we will bring it up to your room from the bar service.
All our cushions are without feathers.
All rooms are carpeted except for one Executive double room, two Superior double rooms and the Standard double rooms. If you need a room without carpet, please contact the hotel and they will inform you about availability.
No, all rooms are smoke-free. It is possible to smoke in the exterior areas of the building.
Yes, we have a room on the ground floor that is completely adapted for people with movement difficulties. Please ask for its availability.
Yes, the service is available from 07:30 a.m. to 10:30 p.m. In case you would like to order something out of hours, please contact the reception, we will serve you a smaller selection.
We do not have any dress code in place. Although we do ask that you come down with suitable clothing for a dinner service. Please do not wear flip flops or tank tops for the gentlemen.
Yes, the hotel has adapted products for celiac clients and any type of allergy is carefully considered by our team.
Please advise before arrival at the hotel in order to allow us for a better service.
If you need any special products, please ask our reception if they have it or can get it for you.
Yes, there is a menu for vegetarians and vegans.
If you need something outside the menu, please ask the waiter and he will tell you if it can be made.
The opening hours are from 7:30 a.m. to 10:30 a.m.
Yes, please use the special a breakfast sign to hang on the door the night before. It is a form where you can indicate what you want and at what time. We will collect it from your door during the night so that our cooks and waiters can serve it to you the next morning.
Yes, all our accommodation bookings include breakfast.
Yes, there is a bar service during the summer months from 12:00 p.m. to 06:00 p.m. We also have a snack menu during bar hours.
The penthouse pool is open from 09:00 a.m. to 20:00 p.m.
We can offer this service in collaboration with an external company carried out by professionals. (Extra charges apply – Booking needed).
The stay of babies up to 2 years is free. Children from 2-12 years old will pay an extra cost of 45 € per night (only available from Superior Double Room) as long as they stay with 2 adults. If staying with an adult, the full price of the room will be paid (same price as for 2 adults).
Yes, please inform us at the time of booking if you need a cot so we will prepare it for you at the arrival. There is no additional cost.
The Double Deluxe and Junior Suite rooms can accommodate 3 adults. The extra cost for the third adult is 75 € per night. We will arrange your room to accommodate a 3rd person.
We have a suitable room where you can safely store your bike. Please note that it is not allowed to bring your bike up to the room due to hygienic reasons.
Our reception, which is available 24 hours a day, will be happy to organize medical services for you. Due to the current situation of the COVID we are living, they will apply certain protocols that will have to be followed.